Shipping Methods and Charges
Any changes to orders must be made immediately as once they are placed at the warehouse they can not be changed - i.e., products deleted or added to order.
Domestic orders are generally shipped within two (2) business days (excluding weekends and holidays). All Young Living products are shipped through Federal Express. A packing slip is included in each shipment. It contains the order number, product code and product name. Package tracking is available through most major carriers and will be provided via the Payment Gateway.
A physical address must be provided for all Federal Express packages. EEO is not responsible for delays in shipping due to this information not being provided. EEO will contact by phone and e-mail to obtain a physical address if one is not provided.
When an order is received, the products should be checked against the packing slip to make certain there is no discrepancy or damage. Please notify Experience Essential Oils of any shipping discrepancies or damage as soon as possible. Failure to notify EEO of any shipping discrepancy or damage within four (4) business days of receipt of shipment will forfeit your right to request a correction.
For Young Living Merchandise, a completed Shipping Discrepancy/Damage Claim form, Return Merchandise Authorization (RMA) number, and a copy of the packing slip are required for the processing of all shipping discrepancies or damage claims. If the required forms are not included, Young Living will not process shipping discrepancies, issue credits, or replace damaged products. These forms are included in each order when packaged for shipment.
To correct any problems you may have encountered with your shipments, please contact Experience Essential Oils as soon as possible.